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Pricing you can budget against
Published plans, published project rates and a fixed price agreed before any work starts. If something falls outside the plan, you will hear about it before the invoice does.
Three plans, sized by how much cover you need
Every plan includes onboarding, documentation, monitoring and monthly reporting. Move between plans as your headcount changes.
£399/month
- Remote support
- Microsoft 365 management
- Email support
- Monthly health checks
- Up to 10 users
£899/month
- Everything in Starter
- Cyber security monitoring
- Cloud backup
- Priority support
- Up to 30 users
Customquote
- Unlimited users
- Dedicated account manager
- 24/7 monitoring
- Infrastructure management
- Strategic IT consulting
- Custom SLA
All prices exclude VAT. Managed plans run on a rolling 12-month agreement with 30 days' notice after the first three months.
What sits inside each plan
| Included | Starter · £399/mo | Professional · £899/mo | Enterprise · custom |
|---|---|---|---|
| Remote helpdesk | Business hours | Priority queue | 24/7 with custom SLA |
| Onsite support | Chargeable visits | Included, next business day | Included, guaranteed response |
| Microsoft 365 administration | Included | Included | Included, multi-tenant |
| Patching & device management | Included | Included | Included, plus servers |
| Security monitoring | — | Endpoint detection & response | 24/7 monitored, incident response |
| Cloud backup | — | Mail, files and Teams | Full estate, tested quarterly |
| Health checks | Monthly | Monthly, plus quarterly review | Monthly, plus board reporting |
| Account management | Shared team | Named lead engineer | Dedicated account manager |
| Strategic IT consulting | Hourly rate | 2 hours per quarter included | Included in retainer |
| Users | Up to 10 | Up to 30 | Unlimited |
Fixed prices for defined work
Indicative starting prices. Your quote is fixed after a short scoping call, and phased for larger programmes.
| Service | Scope | Starting from |
|---|---|---|
| Managed IT Support | A full IT department on tap — helpdesk, devices and Microsoft 365 looked after every day. | £350/month |
| Cyber Security | Practical protection against the threats that actually hit UK SMEs — phishing, ransomware and account takeover. | £500/month |
| Cloud Solutions | Move to the cloud without the horror stories — planned migrations, clean data and backups that restore. | £450/month |
| Network Infrastructure | Wired and wireless networks that hold up on a busy Monday — designed, installed and documented. | £750/project |
| Business Automation | Give back the hours lost to rekeying data, chasing approvals and building the same report every Friday. | £1,200/project |
| Custom Software Development | When the off-the-shelf system does not fit, we build the one that does — and support it afterwards. | £2,500/project |
| Web Design & Development | Fast, accessible business websites that make the right first impression and are easy to keep current. | £950/project |
| IT Consulting | Independent advice for the decisions that are expensive to get wrong. | £120/hour |
| Add-on | Price |
|---|---|
| Cyber Essentials certification support | £850 per assessment |
| Additional users on a managed plan | From £29 per user, per month |
| Server monitoring and management | £95 per server, per month |
| Website care plan (hosting, updates, backups) | From £75 per month |
| Out-of-hours support window | From £250 per month |
| Emergency onsite callout (non-contract) | £145 per hour, 2-hour minimum |
Hardware, licences and connectivity are billed at cost. Retained clients receive project rates around 10% below the standard schedule.
Answered before you have to ask
A user is a person with a mailbox or a login that we manage, not a device. If someone has a laptop, a desktop and a phone, that is still one user. Shared devices such as tills, meeting room screens and site tablets are covered under device management at no extra per-user cost.
Onboarding is included on annual Starter and Professional agreements. It covers documentation, monitoring deployment, security baselining and a full audit of your current estate. For complex environments — multiple sites, servers to migrate, unmanaged devices — we quote a one-off project fee and agree it before any work starts.
Hardware, third-party software licences and connectivity contracts are billed at cost with no mark-up added. Major projects such as an office move, a server migration or a bespoke software build are quoted separately so your monthly fee stays predictable.
Yes, and it is a common combination. A Professional plan covers the day-to-day while a separate project delivers the network refresh or the customer portal. Retained clients receive project rates around 10% below our standard schedule.
Monthly in advance by direct debit or bank transfer, with 14-day payment terms. User counts are trued up quarterly, so seasonal businesses are not paying all year for peak headcount. All prices exclude VAT.
You give 30 days' notice and we hand over everything: documentation, administrative credentials, licence ownership and any source code we have written for you. There is no exit fee and no hostage-taking. We would rather part well and be recommended.
Want a firm number for your business?
Send us your user count and a short description of your setup. We will come back within one working day with a costed plan and a clear scope — no obligation.
Prefer to talk it through? Call +44 7444 262989 — you will speak to an engineer, not a call queue.